Bidirectional translation
Bidirectional translation helps teams talk with overseas customers in their own language: inbound messages are translated into a readable language; outbound messages can be translated into the customer’s language.
Core concepts
| Term | Description |
|---|---|
| Translation route | AI / Google / DeepL and more (available routes and quotas follow your plan) |
| Inbound translation | Customer message → agent-readable language |
| Outbound translation | Agent input → customer language |
Configuration tips
- Open translation settings on desktop (global or per session).
- Choose a translation route allowed by your plan.
- Set source / target language, or use auto-detect (follow client options).
- Confirm translations in session and fine-tune if needed.
TIP
Professional usually includes Google / DeepL and other professional routes; details follow Plans and quotas and console entitlements.
FAQ
- No quota or not working: check plan, daily quota, and whether the route is available.
- Inaccurate translation: switch route or manually review key sentences.
